24 hour emergency information technology support for mac dropbox

24 Hour Emergency Information Technology Support Dropbox Mac Last Month

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Thats how Dropbox worked until a month ago, thats how Dropboxs competitors still work, and yet some Dropbox employees think its impossible.

24 Hour Emergency Information Technology Support Dropbox Mac Last Month

Dropbox updated its file-sync application for Mac last month, and the new version contains an annoyance that I would like to eliminate.

If there wasnt, Id recommend that they make a small change to their app, and hopefully my message would be passed along to their development team and theyd eventually make a change.

Further Reading Dropbox silently installs new file manager app on users systems Updated.

As a result, Dropboxs users have to explain to Dropbox employees how Dropboxs application works on the Mac.

But when Dropbox rolled out a major change to its Mac application, it had support reps replying to Mac users without knowing what they were talking about.

I dont blame the individual support repsDropbox the company needs to make sure its employees are prepared to answer user questions, especially in advance of major changes that will inevitably lead to a rise in user complaints.

If youre not familiar with Macs, the Dock is the line of applications on the bottom of the screen (or the side, if youve moved it in the settings) and serves the same function as the Windows Taskbar.

If my computer restarts or if Dropbox restarts, the new Dropbox window that I dont want pops up in the Dock.

Im not going to stop using DropboxIve been paying the company 138 a year for 2TB of storage and for 12 months worth of file history, which saves all deleted files and revisions to files.

Dropbox has always been the kind of application that is there when you need it and gets out of the way when you dont.

Dropboxs syncing and file-sharing features are integrated with the Finder (the Mac file manager), and theres a little icon in the Macs Menu Bar at the top of the screen for when you need to change a setting.

The company built its own file browser to replace whats already available in the Mac Finder, and it opens that new file manager every time Dropbox starts.

We wrote about it last week when Dropbox started rolling it out to more users.

Ive had it for more than a month since I somehow ended up in Dropboxs Early Access program.

You can fix the other major problem by going into Dropbox settings and choosing Open folders in Finder instead of Open folders in Dropbox.

That way, if you click the Dropbox Menu Bar icon and then click a file, it opens in the Macs native file manager instead of Dropboxs own file manager.

You have to change the setting because Dropboxs new app automatically switches the default from the Finder to Dropboxs new file browser.

But you have to do this every time you restart your Mac, or every time Dropbox restarts.

No matter what settings you choose, the new file browser and corresponding Dock open every time Dropbox starts.

I suspect many people will just leave it in the Dock because they may not realize that Dropbox will continue running normally even if you quit the file browser.

And theyve been giving bad advice to users who want to change back to the old way of doing things.

Dropbox made a major change to how its Mac application works, but it doesnt seem to have fully explained that change to its support reps.

Youd think Dropbox would make sure its support reps have a baseline understanding of how its Mac app works and how the Mac Dock works before they have to respond to Mac users, but that hasnt been the case.

From there, Ive already made sure to note your thoughts in my report internally, since this would be some great feedback for our team devs.

24 Hour Emergency Information Technology Support For Mac Dropbox